Shipping Policy

At Navyatha Fashions, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping methods, delivery timelines, and related terms. Please read this policy carefully before placing an order.

1. Shipping Locations

We currently ship to the following locations:

• Domestic: All major cities and towns across India
• Serviceability: We check pincode serviceability at checkout. If your pincode is not serviceable, you will be notified before completing your order.

2. Shipping Methods

We partner with trusted courier services to ensure safe and timely delivery:

• Standard Shipping: Delivered through our logistics partner (Delhivery)
• Express Shipping: Available for select locations (additional charges may apply)
• All shipments are trackable, and you will receive tracking information via email and SMS

3. Shipping Charges

Shipping charges are calculated based on:

• Delivery location (pincode)
• Total weight of the order
• Payment method (COD or Prepaid)

Note: Shipping charges are displayed at checkout before payment. The final shipping cost is calculated based on the actual weight of products in your order.

• Free Shipping: May be available on orders above a certain value (check current promotions)
• COD Charges: Cash on Delivery orders may incur additional charges

4. Processing Time

Orders are typically processed within:

• Regular Orders: 1-2 business days after order confirmation
• Custom Orders: Processing time may vary (you will be notified at the time of order)
• Peak Seasons: Processing may take 2-3 business days during festivals or sale periods

Orders placed after 2:00 PM IST or on weekends/holidays will be processed on the next business day.

5. Delivery Time

Estimated delivery times (after dispatch):

• Metro Cities: 2-4 business days
• Tier 2 Cities: 3-5 business days
• Other Locations: 4-7 business days
• Remote Areas: 7-10 business days

Note: Delivery times are estimates and may vary due to weather conditions, holidays, or unforeseen circumstances. We will keep you informed of any delays.

6. Order Tracking

Once your order is dispatched, you will receive:

• Tracking number via email and SMS
• Real-time tracking updates on our website (Track Order page)
• Delivery notifications and updates

You can track your order by visiting our Track Order page and entering your order number or tracking ID.

7. Delivery Attempts

Our courier partner will make delivery attempts as follows:

• First Attempt: Primary delivery attempt at the provided address
• Subsequent Attempts: Additional attempts may be made if the first attempt is unsuccessful
• Failed Delivery: If delivery cannot be completed, the package will be returned to us, and you may be charged return shipping fees

Important: Please ensure someone is available to receive the package, or provide accurate delivery instructions.

8. Address Accuracy

To ensure timely delivery:

• Please provide complete and accurate shipping address
• Include landmark details if available
• Ensure the pincode is correct
• Provide a contact number that is reachable during delivery hours

Note: We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

9. Damaged or Lost Shipments

In the rare event of damaged or lost shipments:

• Damaged Package: Please refuse delivery and contact us immediately. We will arrange a replacement or refund.
• Lost Package: If your package is lost in transit, we will investigate and provide a replacement or full refund.

Please inspect the package before accepting delivery. Report any damage within 24 hours of delivery.

10. International Shipping

Currently, we only ship within India. International shipping may be available in the future. Please check back or contact us for updates.

11. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For shipping-related queries or concerns, please contact us:

Please include your order number and tracking ID when contacting us for faster resolution.